100 Day Risk Free Trial


At Flowette, we want to ensure that our customers are completely satisfied with our period underwear and menstrual cups, that's why we offer an industry-leading 100-day home trial.

With our 100-day home trial, you can try one garment of each style or one cup of each style and size in the comfort of your own home. If for any reason you are not happy with the product within 100 days, you can apply for a refund or exchange. Claims must be made within the 100-day trial period.

The 100-day trial starts from the date of delivery, and any returns after the 100th day will not be eligible for a refund or exchange. This guarantee is available for orders placed on or after 9th October 2022. Orders placed before this date will be subject to our 14-day returns policy.

Within 14 days of receipt, unopened items are eligible for a return or exchange as long as the hygiene seal has not been broken, and the items have not been tried on or removed from the original packaging. Customers are responsible for any return shipping costs for unopened items. Once inspected at our returns center and found eligible, a refund will be issued for the cost of the underwear. Any original or subsequent shipping costs will not be refunded.

Any opened first garments that fall within the 100-day trial period, can be returned or exchanged. However, if the trial period has lapsed or the customer exceeds the limit of one garment per style and size per customer, will not accept be able to accept those returns or exchanges.

For Example: You can order 1 x  24h Period Undies in a size 12 and 14 plus  1 x  Comfy Cotton in a 12 and 14. You can return all of these items after opening as they are different styles and sizes.To avoid waste please don't open items unnecessarily.  

Another Example: You can order 3 x Super Plus 24 Hour in a size 14 & 3 x Comfy Cotton in a size 14. You can return 1 OPENED item in EACH style, the others must remain in there packaging until you have decided if you are keeping them. Of course the UNOPENED items in this order CAN also be returned within 14 days. 

We are committed to outstanding customer satisfaction and are confident that you will love our Flowette Period Underwear and Menstrual cups, however we understand that it's always a good idea to try before you buy. So please take advantage of our 100-day home trial for added peace of mind.

How To Return

If you wish to claim a refund during the 100-day home trial, please don't hesitate to contact us through our chat feature. We would appreciate if you could provide us with the reason for your return, as well as any suggestions for improvements you think could be made to the product. Your feedback is valuable to us as it helps us continually improve our products and offer better solutions to our customers.

We may suggest an alternative style based on your feedback, but you are under no obligation to take up the offer. We will process your refund request as soon as possible and keep you updated on the status. Please make sure to return the product within the 100-day trial period and include a copy of your receipt in the package. 

Upon contacting us through the chat feature, we will provide you with the correct return address for your products. It's very important that you do not send the product back to us before contacting us first as returns to the incorrect address may not be received and processed.

Please make sure to include a copy of your receipt in the package and securely seal the package before shipping. Shipping cost will be your responsibility and we highly suggest you use tracked shipping. Once we have received and processed your return, we will refund the cost of the product and update you on the status. We want to make the return process as easy and stress-free as possible for you. So, please don't hesitate to reach out to us with any questions or concerns.